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60 Seconds Focusing on Value:

"Avoid Being Misunderstood"

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Are you surprised when you find you've been misunderstood? Don't be. Just because people are hearing you, doesn't mean they're listening to you. Communication doesn't occur when you speak. Doug Sundheim, executive coach, recommends a check-in at the end of every meeting. Each person clarifies what he heard and his understanding of the next step. For clarifying communication, questioning is the best tool. When you're the speaker, do a verbal check-in. Ask if you're being clear? When you're the listener, turn off the small inner voice in your mind, and hold your thoughts. Avoid interrupting. Concentrate. The word listen with the letters rearranged is silent.